The book explains the mystery shopping method in detail, and how employees can benefit from that the mystery shopping method is used in their companies. The book illustrates how the mystery shopping method can be used in any industry, the myths and pitfalls, and how successful mystery shopping programs should be developed and performed, to be beneficial for the company, the customers, and the empl
The book explains the mystery shopping method in detail, and how employees can benefit from that the mystery shopping method is used in their companies. The book illustrates how the mystery shopping method can be used in any industry, the myths and pitfalls, and how successful mystery shopping programs should be developed and performed, to be beneficial for the company, the customers, and the empl
The book explains the mystery shopping method in detail, and how employees can benefit from that the mystery shopping method is used in their companies. The book illustrates how the mystery shopping method can be used in any industry, the myths and pitfalls, and how successful mystery shopping programs should be developed and performed, to be beneficial for the company, the customers, and the empl
So many organizations and individuals are obsessed with winning. But how do you win a game that never really ends? There is no such thing, for example, as winning business.
Simon Sineks Start With Why and Leaders Eat Last have helped millions of readers see the hidden rules that govern our behavior. Now The Infinite Game challenges us to rethink our perspective with a deceptively simple question:
In The Power of Habit, award-winning business reporter Charles Duhigg takes us to the thrilling edge of scientific discoveries that explain why habits exist and how they can be changed. Distilling vast amounts of information into engrossing narratives that take us from the boardrooms of Procter & Gamble to sidelines of the NFL to the front lines of the civil rights movement, Duhigg presents a who
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Get fired up to launch a business, creative project, or side hustle—and build your dreams on your own terms—with unconventional wisdom from the “Queen of Social Media.”
In 2013, Rachel Pedersen was a single mom, freshly off of food stamps and struggling to get her life on track. Three years later, she left her 9-to-5 job and launched a consulting business with he
What makes a great team? Author, leadership expert, and corporate consultant looks at how businesses can build trust and achieve high performance.
Have you ever been on a team where the talent was strong, but the team wasn't very good? On the flip side, have you ever been on a team where not every single member was a rock star, but something about the team just worked?
We've all had these types
The world's foremost entrepreneurial coach shows you how to make a mindset shift that opens the door to explosive growth and limitless possibility--in your business and your life.
Have you ever had a new idea or a goal that excites you... but not enough time to execute it? What about a goal you really want to accomplish...but can't because instead of taking action, you procrastinate? Do you feel
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Om du jobbar med hälsa, skönhet eller träning och har svårt att våga sälja så är det här boken för dig. Oavsett om du behöver sälja mer för att din verksamhet ska gå runt eller för att ch
Efterlängtad uppföljare till succéboken Äntligen måndag? Myter och möjligheter i arbetslivet som sålt i över 25 000 exemplar. En modern arbetsmarknadsbok som får dig att skratta, förvånas, fascineras och inspireras. Torild Carlsson brinner för att sätta människor i arbete. Han är innovatör, entreprenör, forskare och flitig föreläsare i arbetsmarknadsfrågor.
When it comes to what we believe, humans see what they want to see. In other words, we have what Julia Galef calls a "soldier" mindset. From tribalism and wishful thinking, to rationalizing in our personal lives and everything in between, we are driven to defend the ideas we most want to believe - and shoot down those we don't.
New in paperback: One of Google's best and brightest uses stories from his high-tech work life and his personal life to explore what it means to be truly happy--and what makes us truly human.
"The Happy Human is a fun, interesting, and happy way to learn Gopi's insights and experience his ups and downs. A thoroughly good read."
-- Alan Eagle, Director of Executive Summits, Google;
co-author of